Frequently Asked Questions
Everything you need to know about bringing Lichen into your home.
What is the standard shipping timeframe for furniture?
Most in-stock items ship within 5-7 business days. Custom or larger furniture pieces may require white-glove delivery, which typically takes 2-4 weeks depending on your location.
Do you offer international shipping?
Currently, we ship within the United States and Canada. For international inquiries regarding specific design pieces, please contact our support team for a custom freight quote.
What is your return policy for home decor?
We accept returns on unused accessories and small decor items within 14 days of delivery. Please note that large furniture installations and custom-made pieces are final sale.
Are your products covered by a warranty?
Yes, all our signature furniture pieces come with a one-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
Can I request a finish sample before purchasing?
Absolutely. We offer swatch kits for our most popular wood finishes and upholstery fabrics to ensure the materials complement your space perfectly before you commit to a purchase.
How do I care for my Lichen furniture?
Each piece comes with a specific care guide. Generally, we recommend using a soft, damp cloth for dusting and avoiding harsh chemical cleaners to preserve the natural wood grains and fabric lusters.