Returns & Exchanges

At Lichen NYC, we want you to be completely satisfied with your home furnishings, which is why we offer a 14-day return window for most items in their original condition. Please note that vintage pieces and custom orders are final sale to maintain the integrity of our curated collection.

1

Initiate Your Request

Contact our support team via email within 14 days of delivery with your order number and photos of the item to begin the return process.

2

Receive Authorization

Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) and specific instructions for shipping or local drop-off.

3

Pack and Ship

Carefully repackage the item in its original materials to prevent damage during transit; customers are responsible for return shipping costs and logistics.

4

Inspection and Refund

After our warehouse team inspects the item for any signs of use or damage, your refund will be processed to your original payment method, minus a restocking fee.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing